FAQ
Q: Why are your product prices lower than in some other shops?
We are able to offer competitive prices thanks to a business model focused on delivering the best possible value to our customers. We source products directly from trusted, official suppliers and benefit from our sales scale and preferential pricing that is not available to individual end customers.
Products are shipped directly to you from our partner distributors. Additionally, by minimizing intermediary costs, we are able to pass these savings directly on to you.
Shopping smarter starts here—authentic products, reliable suppliers, and prices designed to help you save.
Q: Are the products brand new?
Yes, all product in our offer are brand new, covered with warranty.
Q: Are there any other cost of sales? taxes? fees?
No, the price of product plus shipping cost is the final price
Q: How long does it take to deliver?
Please refer to our Order Realization & Shipping Process Page for more details.
Q: How do I place an order?
Placing an order on iTradeCenter.Store is quick and easy.
- Browse for your favorite items by brand, category, or price.
- Add the selected product(s) to your shopping basket by clicking “Add to Basket.”
- Proceed to checkout to complete your purchase.
All costs are clearly displayed at checkout—there are no hidden fees or additional charges. You only pay for the product and shipping. That’s all.
Q: Is the VAT included ?
Our offer is dedicated to individual customers not the companies or businesses. You will not receive the VAT invoice. VAT is not possible to be deducted.The invoice will show the final price plus shipping. Invoice example: link
Q: How long does a refund take?
Refund processing times may vary depending on the payment method used:
- Credit card refunds typically take 2–5 business days to be processed.
- Bank transfer (wire) refunds usually take 1–4 business days.
Please note that processing times may also depend on your bank or payment provider.
Q: Do I need an account when placing orders?
There is no need to register for an account to place an order with us; all you need therefore is an email address and the delivery details. However, we still recommend that you register an account with us as it may, in some circumstances, assist us in shipping more efficiently and speed up our processing pace. It is also easier for you to access tracking information for your orders and as well as to view your current and past orders.
Q: How do I create an account?
Creating an account is easy, we only require you to fill in an email address used for future updates of the order and the billing, as well as delivery address so that we know where to deliver your ordered items. We do not store any customer sensitive information at any stage of the registering process.
Q: Why should I have to give you my contact phone number when registering an account or placing an order?
We need a valid contact number as in any event that we need to contact you urgently due to possible delivery issues. Please be assured that all your personal information will be used by iTradeCenter.Store only and would not passed on to any third parties and unauthorised person. Please refer here for more information on our Privacy Policy.
Q: How do I know if I have placed an order with you?
After placing a successful order on our website, you will see an order confirmation page, displaying your "Order ID". You will also receive an automated email that will be sent to your registered email address. You can also log on to "My Account" to check your recent order history.
Q: How can I cancel my orders?
Please refer to our Aftersales policy, see the Return section
Q: The price of the item that I have purchase is cheaper now, could I get the refund of the price difference?
Our listing price fluctuate from time to time due to the demand and supply of the specific item. We are unable to issue the refund of the price difference to match current listing price.
Q: What would be the operating language for my ordered product?
The product we sell would come with the default language setting, which would be in English (International). Should you have a specific preferable language setting of the product, please contact our customer service agent prior your purchase through ticket.
Q: What would be the language of the Manual for my ordered product?
The manual provided in the box will came with the default language, which would be English, however, links to the offical site are provided for your reference. Please also note that due to environmental concern, many products from some manufactures now come with user guides and manual in CD-ROM format only. This is out of our control.
If an English Manual is preferred, you could purchase the printed manual please visit the manufacturer website. However, please take note that it would not be a 100% guarantee that we could provide the relevant printed/ copied manual for all items on our website.
Q: Would I find an official charger from your product?
As we source item globally, the item you have purchased will come with the original charger, but if the charger that comes in the box is not your local plug, we will provide a dedicated adapter for you to use the item. Please for that reason leave us the order note.
Q: I did not receive any emails from you after placing my order. What is wrong?
Due to certain spam filters and for some email clients, our emails may be sent to your spam folder. Please kindly check this folder and if you see our emails, un-mark it as spam to ensure that you can receive our future emails. There may also be a chance that you incorrectly entered your email at checkout. If you do not see any emails in your spam folder, please send an email to our support team or chat us., mentioning this with your name and ordered items so that our teams may locate your order for you and correct your email.
Q: What kind of payment method does iTradeCenter accept?
We currently accept Visa, MasterCard, Visa Delta and Visa Electron, Bank transfers. We cooperate with Stripe and Revolut. Please refer more details on our Payment page.
Q: Can I pay my order by instalment?
We are sorry to inform you that we currently do not accept such payment method.
Q: Do you offer free shipping service?
No, but our rates are very competitive and depends on product size and weight. Please check the price as checkout.
Q: How are orders packed?
We take great care to ensure that all products reach our customers in excellent condition. To maintain high quality and safety standards throughout our supply chain, we apply the following packing measures:
- Protective foam boards to secure and protect items inside the package
- Bubble wrap to fill gaps and prevent movement during transport
- Sealed cartons using security tape, allowing the recipient to easily verify that the package has not been opened since dispatch
Q: Can I pick up my item at your store?
We are sorry to inform you that we currently do not have a high street store.
Q: Where do you ship to?
We currently offer shipping to the Europe countries
Q: How do I calculate the delivery costs and charges?
Shipping costs start from 4 EUR and are calculated based on the weight, dimensions, and delivery destination of the order. Customers can choose their preferred courier service at checkout.
To check the exact shipping cost:
- Add the product to your cart
- Proceed to checkout
- Enter the delivery address
The shipping cost will be calculated automatically.
Q: Who handles the delivery of my items?
A: As we would like to ensure the quickest delivery, our default delivery method is to be handled by DHL/ Fedex/ TNT/ DPD. Please refer to our Order Realization & Shipping Process Page for further shipping details.
Q: What if my item ordered is lost or damaged during transportation?
This rarely happens, but to ensure the best service experience to our customer, we provide insurance coverage if and only if the courier company confirms loss of your parcel.
To ensure your order safety, you may also consider shipping your order with our premium insurance shipping service. For more information please refer to our Aftersales policy, see point Shipping issues
Q: How do I track my order?
Tracking an order is very easy. You will receive the tracking number and the link to track your package.
Q: Do you ship to PO Box address or hotel?
Unfortunately no. iTradeCenter.Store does not currently offer shipping services to PO Box address, BFPO address, hotel, as well as guest house.
Could I change my delivery address before or after goods is dispatched?
If the order is not fulfilled yet, please contact us ASAP to provide the changes in the address
Q: Where is my order?
Once we ship out your order, the parcel will be in the hands of the courier. To get latest updates on your parcel, please refer to the tracking number we will send to you once we have dispatched your order. As it is out of our hands, it is the responsibility of the customer to check this and to contact the courier if there is any issues to arrange re-delivery, receive pick up instructions etc. If there is an issue that you can not solve with the courier, you may contact us and we will try provide assistance where possible.
Q: How do I return my order?
Please read our aftersales policy, point Returns
Q: Can I cancel my order if I change my mind?
Please read our aftersales policy, point Cancelation
Q: How does the warranty work?
All our product are covered by minumum 24m producent warranty, see our aftersales policy, point Service & Warranty